SHYFT Analytics, Inc. (“SHYFT Analytics” or the “Company”) is committed to secure and trustworthy Internet commerce and the individual’s right to privacy. This Privacy Statement describes SHYFT Analytics’ information practices.

SHYFT Analytics complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. SHYFT Analytics has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

SHYFT Analytics’ participation in the Privacy Shield applies to all personal data that is subject to the SHYFT Analytics Privacy Statement and is received from the European Union and the European Economic Area. SHYFT Analytics will comply with the Privacy Shield Principles in respect of such personal data.

SHYFT Analytics’ accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, SHYFT Analytics remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless SHYFT Analytics proves that it is not responsible for the event giving rise to the damage.

SHYFT Analytics complies with the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SHYFT Analytics has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor/.

As further explained in the “Dispute Resolution” section of the SHYFT Analytics Privacy Statement, we encourage you to contact us should you have a Privacy Shield-related (or general privacy-related) complaint. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. SHYFT Analytics is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

1. Web Sites Covered

This privacy statement covers the information practices of the Web sites and Services that link to this
Privacy Statement: http://shyftanalytics.com/privacy-policy/.

SHYFT Analytics’ website may contain links to other web sites. SHYFT Analytics is not responsible for the information practices or the content of such other web sites. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any web site you visit.

Our Web site also includes Social Media Features, such as the LinkedIn button and other. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

2. Information Collected

When expressing an interest in obtaining additional information about SHYFT Analytics’ products, SHYFT Analytics requires you to provide personal information, such as:

  • Name, company name, title, email address, phone number

As you navigate SHYFT Analytics’ web site, SHYFT Analytics may also collect information through the use of commonly-used information-gathering tools such as web beacons and cookies. Information collected includes standard information from your web browser such as your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, links clicked, and actions taken while browsing.

3. Use of Information Collected

SHYFT Analytics uses the information collected from our Web site to perform the services requested. For example, we may use this information to:

  • Send requested product or service information
  • Send product updates
  • Respond to customer service requests
  • Send newsletters
  • Send marketing communications
  • Respond to questions and concerns
  • Improve our Web site and marketing efforts
  • Conduct research and analysis
  • Respond to inquiries regarding career opportunities

4. Web Site Navigational Information

SHYFT Analytics uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s web site (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information that may be collected on the Company’s Web sites and how this information may be used.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. Cookies enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners (e.g., our tracking utility company) use cookies and Web beacons on our site. We have no access to or control over these tracking technologies.

IP Addresses

When you visit SHYFT Analytics’ web site, the Company collects your Internet Protocol (“IP”) addresses to track and aggregate non-personal information. For example, SHYFT Analytics uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s web site.

Third Party Cookies

From time-to-time, SHYFT Analytics may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Company’s Web sites. The information provided to third parties does not include personal information.

5. Sharing of Information Collected

We will share your personal information with third parties only in the ways that are described in this
Privacy Statement. We do not sell your personal information to third parties.

We may provide your personal information to companies or their web sites that provide services to help us with our business activities such as customer support or billing for our services. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

  • As required by law such as to comply with a subpoena, or similar legal process,
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • If SHYFT Analytics is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • To any other third party with your prior consent to do so.

6. Public Forums, Refer a Friend, and Customer Testimonials

SHYFT Analytics may provide bulletin boards and blogs on the Company’s Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. SHYFT Analytics is not responsible for the personal information you choose to submit in these forums.

SHYFT Analytics may post lists of Customers and testimonials on the Company’s Web sites that contain information such as Customer names and titles. SHYFT Analytics obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

7. Communications Preferences

SHYFT Analytics offers customers and visitors who provide contact information a means to choose how the Company uses the information provided. You may send a request specifying your communications preferences to compliance@SHYFTAnalytics.com.

8. Correcting and Updating Your Information

Under the principles of the US-EU Privacy Shield, you have the right to access any personal data held by SHYFT Analytics. To review and update your personal information to ensure it is accurate, contact us at compliance@SHYFTAnalytics.com. We will respond to all requests for access, to correct inaccurate data, update information, or delete information within 30 days.

9. Customer Data

SHYFT Analytics’ Customers may electronically submit data or information for hosting and processing purposes (“Customer Data”). SHYFT Analytics will not review, share, distribute, or reference any such Customer Data except as provided in the SHYFT Analytics Master Service Agreement, or as may be required by law. SHYFT Analytics may access Customer Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Customer’s request in connection with Customer support matters, or as may be required by law.

Service Provider, Sub-Processors/Onward Transfer:

SHYFT Analytics may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers.

Access to Data Controlled by our Customers:

SHYFT Analytics has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct queries to the appropriate SHYFT Analytics Customer (the data controller). If a SHYFT Analytics Customer requests SHYFT Analytics’ assistance in the removal of data, SHYFT Analytics will respond to such requests within 30 business days.

Data Retention:

SHYFT Analytics will retain Customer Data as provided in the SHYFT Analytics Master Service Agreement, or as may be required by law.

10. Security

The security of your personal information and our Customers’ information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can contact us at compliance@SHYFTAnalytics.com.

11. Changes to this Privacy Statement

SHYFT Analytics reserves the right to update this Privacy Statement to reflect changes to our information practices. We will provide notification of material changes to this statement through the Company’s Web sites or to our Customer via email prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

12. Dispute Resolution

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to
SHYFT Analytics at the address given below. SHYFT Analytics will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Statement.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

13. Contacting Us

Questions regarding this Privacy Statement or the information practices of the Company’s Web sites should be directed to SHYFT Analytics as follows:

Mail:
Privacy Statement/Info
SHYFT Analytics, LLC
203 Crescent Street; Suite 203
Waltham, MA 02453

Email:
compliance@SHYFTAnalytics.com